Placing your Order

 

- A £40 deposit is required to secure all bookings 2 weeks in advance, this is Non-refundable. 

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- Payment of final balance is to be made via cash on collection or via bank transfer the day before collection is due.

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- ALL allergy information should be given at time of booking as we cannot be held accountable for misinformation.

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Collection

 

- All cakes are collection only and usually between 10.30 and 11.30am unless otherwise stated. A set 1hr time slot for collection will be given for the agreed date, this date can be changed up to 5 days prior, subject to availability.

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- All cakes must be checked before leaving the premises as cakes cannot be changed or refunded once handed over.

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- Failure to collect the cake will result in loss of deposit and any late payments will incur a £10 late payment fee, and any charges there after.

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- All cakes are secured for transportation using food safe dowels and best quality boards to ensure stability. Once the cake has left the premises we cannot be held accountable for damages. Any issues with the cake must be reported to us within 2 hrs of collection.

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Quality control

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All our cake toppers and modelling are made from sugar. They are made for the purpose of cake decoration and are not designed to be kept for a long period of time. In some circumstances they will be anchored to the cake in such a way that they cannot be removed in once piece. If toppers or decorations break on removal we can not be held accountable. 

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Each single cake goes through quality control; this includes a slicing test, a taste test and a texture test. If for some reason you feel your cake is not right it must be reported immediately by Email, Telephone or Facebook messenger.

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Our cakes are freshly produced without factory preservatives. All cakes should be consumed within 5 days of collection. We do not guarantee the freshness of the cake after this time. Any issues reported after this period will be invalid. 

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Complaints

 

-  Our cakes are handmade. Therefore we allow a small percentage of imperfections within our standards and tolerances. We do not give part/full refunds for reasons such as slight deviations, imperfections or personal taste dislikes.

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- Any refunds issued would be on the bases that a minimum of 90% of the cake is brought back to us on the same day for inspection. This is so that we can asses the issue and make sure it is not repeated.

 

- We are not accountable for any damage during serving and cutting. We recommend wiping the blade each time for a perfect slice.

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- We do not take any responsibility for damages made by the kitchen, venue or guests of your event.

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- All references' such as the internet, books, tv etc are used as a guideline only. Due to the bespoke nature of our baking; and copyright issues we do not guarantee a 100% likeness.

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Recommend a friend

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Every time you recommend a friend who successfully orders a cake, you will receive 15% off to use on your next cake order.

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- Does not apply to cupcake orders

- Cannot be used in conjunction with any other offer

- Recommenders name must be mentioned at the time of placing the order

- Does not apply to orders placed on behalf of a friend

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